Working retail is almost a universal experience here in the U.S with over 60% of all workers having held a retail job at some point. Yet retail work is hard, poorly paid, and filled with abuse. According to a recent Washington Post report, 649,000 retail employees gave notice in April.
In this episode we are going to dig into the relationship between retailers and their workers. And we’ll look into the psyche of the rude customer. We’ll be talking about mystery shoppers, perfect closes, shrink, integrity tests, and so much more. <—If you worked retail long enough, those phrases are giving you chills right now!